Hindsight Technologies Privacy Policy

Effective: May 22, 2018

This privacy policy ("Policy") describes how Hindsight Technologies LLC and affiliated companies ("Hindsight") collect, use, and share the information you provide to us or we gather from you while you access or use Twenty20 Construction Cloud and related services that link to this policy (together, the "Twenty20 Services").

We may also supplement this policy with other privacy notices in the Twenty20 Services. This Policy applies only to information collected by us through the Twenty20 Services and does not apply to services that link to other privacy policies, including any third-party websites or services you connect to from our Twenty20 Services, such as social-networking platforms or connected third-party applications. Hindsight not responsible for the privacy practices or content of such third parties. We encourage you to read the privacy statements of those third parties.

We collect and process personal information about you with your consent and/or as necessary to provide the products you use, operate our business, meet our contractual and legal obligations, protect the security of our systems and our customers, or fulfill other legitimate interests. This data is not only essential to run our services, but also critical for the safety of our services and all our users. This policy explains what information is collected, why it is collected, and how we use it.

Information We Collect

Most of the personal data we collect is directly provided by our users when they register and use our services. Other data is collected by recording interactions with our services.

Account & Contact Data

When you register on our website to use the Twenty20 Services or fill in one of our contact forms, you voluntarily give us certain information. This typically includes your name, company name, email address, and sometimes your phone number, postal address, business sector, interest in Twenty20 Services, as well as a personal password. We never record or store credit card information from our customers, and always rely on trusted third-party PCI-DSS-compliant payment processors for credit card processing, including for recurring payment processing. 

Job Application Data

When you apply for a job on our website or via an employment agency, we usually collect your contact information (name, email, phone), and any information you choose to share with us, in your introduction letter and personal resume. If we decide to send you a job proposition, we will also ask you to provide extra personal details, as required to fulfill our legal obligations and personnel management requirements.

We will not ask you to provide information that is not necessary for the recruitment process. In particular, we will never collect any information about your racial or ethnic origin, political opinions, religious beliefs, trade union membership or sexual life. 

Browser Data

When you visit our website and access the Twenty20 Services, we detect and store your browser language and geolocation, in order to customize your experience according to your country and preferred language. Our servers also passively record a summary of the information sent by your browser, for statistical, security and legal purposes: your IP address, the time and date of your visit, your browser version and platform, and the web page that referred you to our website. 

Customer Database

When you subscribe to the Twenty20 Service and create your own database (for example by starting a Free Trial), any information or content you submit or upload into your database is your own, and you control it fully.

This data will often include personal information, for example: your list of employees, your contacts and customers, your messages, pictures, videos, etc. We only ever collect this information on your behalf, and you always retain ownership and full control on this data.

How we use this information

Account & Contact Data

We use your contact information in order to provide our services, to answer your requests, and for billing and account management reasons. We may also use this information for marketing and communication purposes (our marketing messages always come with a way for you to opt-out at any time). We also use this data in aggregated/anonymized form in order to analyze service trends. If you have registered to participate in an event published on our website, we may transfer your name, email address, phone number and company name to our local organizer and to the sponsors of the event, for both direct marketing purposes and in order to facilitate the preparations and booking for the event. If you have expressed interest in using Twenty20 Services or otherwise asked to be contacted by an Twenty20 service provider, we may also transfer your name, email address, phone number and company name to one of our official Partners in your country or region, for the purpose of contacting you to offer their local assistance and services. 

Job Application Data

We will only process this information for our recruitment process, in order to evaluate and follow-up with your application, and if we decide to send you a job proposition, your personal information will be used to prepare your employment contract. You may contact us at any time to request the deletion of your information. 

Browser Data

This automatically recorded data is anonymously analyzed in order to maintain and improve our services. We will only correlate this data with your personal data when required by law or for security purposes, or if you have violated our Acceptable Use Policy. 

Customer Database

We only collect and process this data on your behalf, in order to perform the services you have subscribed to, and based on the instructions you explicitly gave when you registered or configured your Twenty20 Service.

Our Helpdesk staff and engineers may access this information in a limited and reasonable manner in order to solve any issue with our services, or at your explicit request for support reasons, or as required by law, or to ensure the security of our services in case of violation of our Acceptable Use Policy, in order to keep our services secure.

Accessing, Updating or Deleting Your Personal Information

Account & Contact Data

You have the right to access and update personal data you have previously provided to us. You can do so at any time by connecting to your personal account on twenty20hindsight.com. If you wish to permanently delete your account or personal information for a legitimate purpose, please contact our Helpdesk to request so. We will take all reasonable steps to permanently delete your personal information, except when we are required to keep it for legal reasons (typically, for administration, billing and tax reporting reasons). 

Job Application Data

You may contact us at any time to request access, updates or deletion of your application information. The easiest way to do it is to reply to the last message you exchanged with our Human Resource personnel. 

Customer Database

You can manage any data collected in your databases hosted by Hindsight at any time, using your administration credentials, including modifying or deleting any personal data stored therein.

At any time you can export a complete backup of your database via our control panel, in order to transfer it, or to manage your own backups/archive. You are responsible for processing this data in compliance with all privacy regulations.

You may also request the deletion of your entire database via your control panel, at any time. When you use the Twenty20 Database Upgrade service, your data is automatically deleted after your upgrade was successfully completed, and may also be deleted upon request from you. 

Safety Retention Period

We retain a copy of your data in our backups for safety reasons, even after they are destroyed from our live systems. See Data Retention for more details.

Security

We realize how important and sensitive your personal data is, and we take a great number of measures to ensure that this information is securely processed, stored and preserved from data loss and unauthorized access. Our technical, administrative and organizational security measures are described in details in our Security Policy.

Third Party Service Providers

In order to support our operations we rely on several Service Providers. They help us with various services such as payment processing, web audience analysis, cloud hosting, marketing and communication, etc. 

Whenever we share data with these Service Providers, we make sure that they use it in compliance with Data Protection legislation, and that the processing they carry out for us is limited to our specific purpose and covered by a specific data processing contract. 

Here is a list of the Service Providers we are currently using, why we use them, and what kind of data we share with them:

Service Provider
Purpose
Share Data
Paypal Payment processing Shared with Paypal: Order details (amount, description, reference), Customer name and email Only stored by Paypal: credit card info
Stripe Payment Processing Shared with Stripe: Order details (amount, description, reference), Customer name and email Only stored by Stripe: credit card info
Google LLC Infrastructure and hosting, DDOS Protection Protection Hosted by Google: Production data from Twenty20 and its affiliate services, including Customer Databases.
Google Analytics Anonymous website audience analysis Shared with Google Analytics: Non-personal browser data, anonymized IP, geolocation info, language (no identifiable information)


Data Retention

Account & Contact Data

We will only retain such data as long as necessary for the purpose for which it was collected, as laid out in this policy, including any legal retention period, or as long as necessary to carry out a legitimate and reasonable promotion of our products and services. 

Job Application Data

If we do not hire you, we may keep the information you provide for up to 3 years in order to contact you again for any new job proposition that may come up, unless you ask us not to do so. If we hire you, your personal information will be stored for the duration of your employment contract with us, and afterwards, during the applicable legal retention period that applies in the country where we employed you. 

Browser Data

We will only retain this data for a short period of time, generally 6 months, unless we need to archive it in relation with a legitimate concern related to the security or performance of our services, or as required by law. 

Customer Database

We will only retain this data as long as necessary for providing the services you subscribed to. For databases hosted on the Twenty20 Cloud, if you cancel the service your database is kept deactivated for 3 weeks (the grace period during which you can change your mind), and then destroyed. For databases uploaded to the Twenty20 Database Upgrade website, your database is kept for up to 4 months after the last successful upgrade, and may be deleted earlier upon request. 

Safety Retention Period

As part of our Security Policy, we always try to preserve your data from accidental or malicious deletion. As a result, after we delete any of your personal information (Account & Contact Data) from our database upon request from you, or after you delete any personal information from your database (Customer Database), or if you delete your entire database, it may not be immediately deleted from our backup systems. It could remain stored for up to 6 months, until it is ultimately destroyed. We commit not to use those backup copies of your deleted data for any purpose except for maintaining the integrity of our backups, except if you or the law require us to do so.

Third Party Disclosure

Except as explicitly mentioned above, we do not sell, trade, or otherwise transfer your personal data to third parties. We may share or disclose aggregated or de-identified information, for research purposes, or to discuss trends or statistics with third-parties.

Cookie Policy

Cookies are small bits of information sent by our servers to your computer or device when you access our services, and unique to you. They are stored in your browser and later sent back to our servers so that we can provide contextual content. We use them to remember your session (so you don't have to login again), your shopping cart.

They are also used to help us understand your preferences based on previous or current activity on our website (the pages you have visited), your language and country, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We also use third-party services such as Google Analytics, who set and use their own cookies to identify visitors and provide their own contextual services. For more information regarding those third-party providers and their Cookie Policy, please see the relevant references in the Third-Party Service Providers section above. 

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. Each browser is a little different, so look at your browser's Help menu to learn the correct way to modify your cookies, or look at the links below.

  • Chrome: https://support.google.com/chrome/answer/95647?hl=en

  • Explorer: https://support.microsoft.com/en-us/products/windows?os=windows-10

  • Safari: https://support.apple.com/kb/PH21411

  • Firefox: https://support.mozilla.org/products/firefox/cookies

  • Opera: http://www.opera.com/help/tutorials/security/cookies/

We do not currently support Do Not Track signals, as there is no industry standard for compliance.

Children Protection

Our website, services and contents are not directed to or intended for children, and we do not knowingly collect or process children-related data. If we learn that we have collected or received such data without parental consent, we will delete it immediately.

Policy Updates

We may update this Privacy Policy from time to time, in order to clarify it, or to comply with legal obligations. The "Last Updated" mention at the top of the policy indicates the last revision, which is also the effective date of those changes. If you continue to use our services after such a change, you agree to our updated policy.

Contacting Us

If you have any questions regarding this Privacy Policy, or any enquiry about your personal data, please reach out to the Twenty20 Helpdesk or contact us at:

Hindsight Technologies LLC
PO Box 642
Queen Creek, Arizona 85142
United States